This policy explains refunds for products and services purchased directly from Zingy Trails. Where Dodo Payments is used at checkout, Dodo Payments processes the payment as merchant of record; the purchase receipt identifies the seller of record. This policy does not cover purchases made on third-party websites through affiliate links.
Fourteen-day request period
For an eligible direct purchase, contact us within 14 calendar days of the payment date to request a refund. This is the deadline to make a request, not a promise that every purchase is refundable for fourteen days. Eligibility depends on the product or service and the conditions below. Your applicable statutory consumer rights remain unaffected, including any rights that cannot be waived under local law.
Planning and booking-assistance services
For itinerary creation, trip planning or booking assistance purchased directly from us, you may cancel and request a full refund before the service starts, provided you contact us within the fourteen-day request period. Work starts when we begin research, drafting, arranging or otherwise performing your agreed service, not only when a draft is sent. Please ask us to cancel as soon as possible. Once work has started, a refund is not ordinarily available for the work performed, but contact us if there is a problem: we will review any undelivered portion, any applicable legal rights and whether a partial refund or correction is appropriate. Third-party bookings made with your agreement remain subject to the provider's cancellation terms.
Ebooks and travel tools
Ebooks, downloadable travel tools, templates and other digital products are non-refundable once the file, access or license has been supplied, due to their digital nature, except where applicable law requires otherwise or the product is defective or not delivered as described. If access has not yet been provided, contact us within fourteen days of payment to request cancellation and a refund. If a download or access link does not work, please contact us so we can correct the problem.
Affiliate purchases and third-party bookings
For a product, hotel, flight, tour or other booking purchased on a third-party website after following an affiliate link, the seller or booking provider's refund and cancellation policy applies. Ask that provider directly for a refund using the order details on its confirmation. Our fourteen-day period does not replace that provider's rules. See the Affiliate Disclosure.
How to request a refund
Use our contact page and select “Other”, or reply to your order confirmation if it offers a support address. Include the email used at checkout, order or payment reference, purchase date, what you bought and the reason for your request. Do not send card numbers or sensitive payment details. We will review eligibility and reply with the outcome; if we need further information we will ask for it. Contact us first so we can try to resolve a delivery or service issue promptly.
Approved refunds
Approved refunds for Dodo Payments purchases are initiated through the payment provider and returned to the original payment method. A full or partial refund may be appropriate depending on the eligible amount and applicable rights. The time for funds to appear depends on the payment method, bank and provider; it is not guaranteed within a fixed number of business days. If a payment has not succeeded or the provider cannot process a refund, we will explain the next steps. Nothing in this policy limits mandatory consumer protections or payment dispute rights.